Shipping Policy

Here is key information regarding how we process, ship, and deliver your order.

We offer free delivery on all orders within the United Kingdom! See below for our delivery timeline.

Your Delivery Timeline

• Order Cut-Off Time: Orders placed after 15:00 GMT begin processing the next business day.
• Processing Time: We take 1 to 3 days (Monday–Friday) to process your purchase.
• Package Transit Time: Once shipped, transit time is 4 to 6 days (Monday–Friday).
• Total Delivery Time: You can expect delivery within 5 to 9 business days from the order date.

Tracking and Confirmation
You will receive two emails:

• An initial confirmation email upon purchase.
• A second email with your tracking number and link once the package has shipped. You can use this information to track the progress of your shipment.

What to Do About Delays
While we strive for the 9-business-day target, occasional delays can happen due to peak periods, public holidays, adverse weather, or other circumstances beyond our control.

• If your package is delayed, please allow an extra 3 business days.
• If the item still hasn't arrived, contact our support team immediately at info@woverelle.com for assistance.

Cancellations
To cancel an order, email us at info@woverelle.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

Issues with Your Order
If you receive an item that is damaged, defective, or incorrect, please contact us right away at info@woverelle.com and provide:

• The order number.
• A description of the fault.
• Photos of the issue and the packaging.

After verification, you may choose between a free replacement or a full refund.