You can reach us through the method that works best for you:

• Email: info@woverelle.com
• Phone: +31620676012
• Contact Form: Online via our Contact Us page.

Our customer support team operates Monday to Friday, between 10:00 and 18:00 GMT

Yes, cancellation is possible. To cancel an order, email us at info@woverelle.com as soon as possible. We will do our best to accommodate your request. However, once the order has been processed, cancellations will no longer be possible.

We take 1 to 3 days (Monday–Friday) to process your purchase. Once shipped, transit time is 4 to 6 days (Monday–Friday). You can expect delivery within 5 to 9 business days from the order date.

Once your return is received and verified, the refund will be issued back to your original payment method.
The process typically takes up to 7 days, though bank processing times may vary.
No restocking fees are applied to the refund amount.

You can find the full list of accepted payment options on our Payment Methods page.

To arrange an exchange, contact our team:

• Email info@woverelle.com with your order number and the desired replacement product.
• Items must be unused, unwashed, in original packaging, and include all tags and accessories.
• Our team will guide you through the process and help select the replacement item.